PRIVACY POLICY

www.xChange.bg is owned by the company GLOBAL XCHANGE LTD., registered in Bulgaria, with EIC: 204334857 and address Vitosha bul. 66 fl. 4, Sofia, Bulgaria.

This policy is the Privacy Policy of GLOBAL XCHANGE LTD.

This Privacy Policy applies to the Personal Information GLOBAL XCHANGE LTD. collects, processes and uses. We define “Personal Information” as information that identifies you as individual, such as your name, address, e-mail address, trading information and banking details.

We collect information about you when you register, when you log into your account, when you make a purchase, sale or exchange order and/or when you log out of your account.

Additionally, we automatically collect information about your computer, browser, incl. your IP address, information about your software and hardware as well as which page of our website you have requested to visit.

GLOBAL XCHANGE LTD. considers protecting your private information a priority and is committed to following the policies in this document, lawfully, transparently, and earnestly.

BY USING THE WEBSITE WWW.XCHANGE.BG AND THE SERVICES IT PROVIDES, YOU AGREE TO THE CURRENT PRIVACY POLICY.

The purpose of this Privacy Policy is to inform you of:

the kinds of Personal Information we may collect about you and how it may be used;
the use of information regarding IP addresses and our use of cookies;
the disclosure of Personal Information to third parties;
the transfer of your Personal Information within and outside of the European Economic Area (“EEA”);
your ability to correct, update and delete your Personal Information;
the security measures we have in place to prevent the loss, misuse, or alteration of Personal Information under our control;
GLOBAL XCHANGE LTD.’s retention of your Personal Information.

Use of Personal Information

We may use your personal information in order to:

Verify your identity;
Process your orders for purchase, sale or exchange of cryptocurrencies;
Inform you about trading and financing features and any promotions offered on www.xchange.bg;
Provide you with news and information about recent events;
Personalize your experience;
Analyze xChange.bg’s website usage, and improve our website and website offerings;
Respond to your questions and requests;
Provide you with information regarding your cryptocurrency orders;
Notify you about any changes in the website’s services or policies;

Collection of information

We collect information you provide directly to us upon registration or when you place an order for purchase, sale or exchange of cryptocurrencies. The types of information we may collect include:

Your full name
your photographic identification
social security number or other government ID number
address, city, state, country, postal code, where you reside
e-mail address
phone number
birth date
banking details, including bank statement
Your virtual currency wallet address information
any other information you choose to provide

Apart from the information you provide to us, we automatically collect information about you when you access or use our Services. This information is used to provide statistical data about our users' browsing actions and patterns, and does not personally identify individuals. This information may include:

Information about the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our Services.
Information about the computer or mobile device you use to access our Services, including the hardware model, operating system and version, unique device identifiers, and mobile network information.
Information about the exchange transactions you complete on www.xChange.bg, including the amount of virtual currency associated with an exchange transaction, the types of exchanges executed, and other transaction information.

Disclosure to third parties

GLOBAL XCHANGE LTD. does not sell, share or in any other way disclose your Personal Information to third parties except in the cases hereinafter.

GLOBAL XCHANGE LTD. might disclose your Personal Information to third parties, which operate on our behalf, given the Uses of Personal Information, we initially collected it for.

We may disclose your Personal Information to third parties including:

Business partners, suppliers, sub-contractors and other service providers
Advertisers and/or advertising networks that require data in order to select and show you relevant advertisements
Analytics and/or search engine providers that assist us in the optimization of our site

All our third party service providers are bound by contract to protect and use our users’ Personal Information only for the purposes listed above, except as otherwise required by law.

In the case of sale, assignment or transfer, partially or in whole, of GLOBAL XCHANGE LTD. to third parties, your Personal Information is to be transferred to the respective third party and treated under the current Privacy Policy.

Additionally, your Personal Information may be disclosed to third parties if we are obliged by law, court order or government act, if the disclosure is necessary in any other way in order to facilitate criminal or any other lawful investigation or any other legal proceedings in the country or abroad or if the disclosure is necessary, in order to prevent or inform the authorities of frauds and/or illegal activities.

IP Addresses

We may collect information about your computer, including your IP address, operating system and browser type, for system administration and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

Usage of cookies

We use information collected from cookies to assess the effectiveness of our Site, analyze trends, and administer the Platform. The information collected from cookies allows us to determine which parts of our Site are most visited and what difficulties our visitors may experience in accessing our Site. With this knowledge, we can improve the quality of your experience on the Platform by recognizing and delivering more of the most desired features and information, as well as by resolving access difficulties. The cookies may collect information about your IP address, page on our website you have accessed, your internet provider, your operating system as well as the date and time of accessing our website. “Cookies” hold a small amount of information, sent to your browser and stored on your hard drive. We may also use third party services to collect the information described in this section.

We may also use cookies and/or a technology known as action tags and/or different types of gifs, which are usually implemented by third party advertising providers or third party web-analysis service providers, who may reside and store the information (incl. your IP addresses) in another country. These cookies/gifs are placed onto ads that lead you to our website as well as on different pages of the website. We use them to assist us in better understanding of the use of our Site, e.g. how visitors navigate around our site, what products are browsed, and general Transaction information as well as to measure the effectiveness of our ads. Our service provider(s) analyses this information and provides us with aggregate reports. The information and analysis provided by our service provider(s) will be used to assist us in better understanding our visitors' interests in our Site and how to better serve those interests. The information collected by our service provider(s) may be linked to and combined with information that we collect about you while you are using the Platform. Our service provider(s) may share the collected information with other parties, if they are legally obliged to or if other parties process the information on their behalf.

You can block cookies and other similar tracking technologies by changing the respective settings of your browser. Please note that if you do so, the functionality of this website might be limited.

Links

The present Privacy Policy is solely applicable to the website of xChange.bg, owned by GLOBAL XCHANGE LTD. xChange.bg may provide references and/or links to other websites, which are owned by third parties. GLOBAL XCHANGE LTD. cannot be held liable or responsible for such third party links and how they process your Personal Information. You must acquaint yourself with their own Privacy Policy.

GLOBAL XCHANGE LTD. is responsible neither for the actions of external websites, whose links are provided on our Site, nor for the way they use your Personal Information.

International Transfer of Personal Information

We store and process your Personal Information in data centres around the world, wherever GLOBAL XCHANGE LTD.’s facilities or service providers are located. As such, we may transfer your Personal Information outside of the EEA and to countries, where the Personal Information requirements are substandard. Such transfers, however, are always undertaken in accordance with the current stringent Privacy Policy.

Rights to Access, Correct, Object and Delete your Personal Information

You may access your Personal Information anytime and to correct, update or delete any inaccurate and/or incorrect data by sending us an email to [email protected].

We take the required measures to ensure that the processing of your Personal Information is accurate and only for the uses they were initially collected. If the collection of certain Personal Information is not required for the uses, provided in this Privacy Policy, or in order to comply with the current legislation, you have the right to object to the collection of certain Personal Information.

The deletion or destruction requests of both your Account and Personal Information will be reviewed and will be processed only where this is not inconsistent with our legal and regulatory obligations.

Security of Personal Information

We use various security measures to ensure that our users’ Personal Information and accounts are protected. Part of these measures are:

Password protected directories and databases.
Only authorised personnel, required to treat the information as confidential, have access to your Personal Information
Secure Sockets Layered (SSL) technology to encrypt and send your information across the Internet securely

Retention of Personal Information

We retain Personal Information for as long as necessary to fulfil purposes described in this Privacy Policy, subject to our own legal and regulatory obligations. In accordance with our record keeping obligations, we will retain Account and other Personal Information for five years after an Account is closed.

Unsubscribing

We use the email address you provide us to send you information and updates regarding your purchase, news about our company, information about our products, etc. If you ever wish to unsubscribe for receiving non-order related emails, you can click the respective button at the bottom of every non-order related email.

Changes and Updates to this Privacy Policy

This Privacy Policy may be revised, modified, updated and/or supplemented at any time, without prior notice. When we make changes to this Privacy Policy, we will notify all users on our website, and make the amended Privacy Policy available on our website.

Our users are obliged to get acquainted with the updated Privacy Policy. Your continued use of the Website following the posting of the revision/update means that you accept and agree to the changes in the Privacy Policy of GLOBAL XCHANGE LTD.

Should you have any questions related to the present Privacy Policy, do not hesitate to contact us at [email protected].

Commission for Personal Data Protection

Address: 2 Prof. Tsvetan Lazarov Blvd., Sofia 1592

Phone +359 2 915 3580 Fax +359 2 915 3525

Email: [email protected]

Website: http://www.cpdp.bg/

Should there be any differences between this and the Bulgarian version, the Bulgarian version prevails. Any translations of the original Bulgarian version are only provided for convenience.